Mishaps occur, and we understand that circumstances may prompt you to return or exchange a product. At Risco Tech, we’ve designed a straightforward and hassle-free policy to assist you in obtaining the right product for your system. Unless explicitly stated otherwise on a product page, the following guidelines govern all Risco Tech purchases:
General Return Guidelines
For a Risco Tech product to qualify for a return, the original invoice must be provided. Prior to initiating a return, please contact Customer Service for verification of the product’s condition. The goods must be in a sufficiently good (Brand new) condition to qualify for a return. Please note that the shipping costs for returnable items to Risco Tech and the shipping of replacement items back to the customer are not covered by us.
Exchange & Return Policy
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- Exchange or Return is permissible within 15 days from the date of delivery, subject to the outlined terms.
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- Original Invoice & Warranty Card must accompany the return, and the product (including the unit carton) should be unused and unopened (original seal unbroken), along with accessories & FOC items, if applicable.
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- No Exchange or Return applies to certain product categories: All Accessories, Software, Cartridges & Toners.
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- Refunds will be issued as Credit Vouchers / Credit Memos only, redeemable within 6 months. No cash or credit card refunds will be processed.
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- A re-stocking fee of 20% of the invoice value may apply to selected products.
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- “On Request” items are not eligible for return.
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- Customers outside Lebanon bear the responsibility of shipping costs back to Risco Tech’s office in Lebanon.
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- The product must be 100% intact and in the same condition as when sold, with unopened original packaging.
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- Packaging materials, including disks, CDs, manuals, warranty cards, and digital media, must be returned with the item.
- Packaging materials, including disks, CDs, manuals, warranty cards, and digital media, must be returned with the item.
Items Ineligible for Refund or Exchange:
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- Accessories
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- Monitors
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- Laptops
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- Adapters and cables
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- Software products
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- Products with cloud ID
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- Cartridges
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- Toners
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- Bulk Orders (more than 3 pieces of one item)
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- “On Request” items
- “On Request” items
Supplier and/or Manufacturer Restrictions
Some suppliers/manufacturers may impose restrictions preventing our customer service staff from processing certain returns/exchanges. Requests related to such items must be directed to the manufacturer and/or supplier.
Refund Policy
Refunds, if applicable under this policy, will be issued in the form of a Store Credit Voucher. Refunds may be subject to a restocking fee. Risco Tech does not provide cash or credit refunds, and all Store Credit Vouchers must be redeemed within six months of issue.
All return/exchange items undergo inspection by a Risco Tech customer service team member, and we reserve the right to reject any requests not in accordance with this policy.