Frequently Asked Questions

This Agreement was last modified on 01 January 2024

How Do I Place an Order?

Creating an order on our ecommerce website is a seamless process designed for your convenience. Here’s a step-by-step guide:

  1. Create an Account: Begin by creating a personal account on our website. This step ensures a personalized shopping experience and allows you to track your orders effortlessly.
  2. Browse Products: Explore our wide range of products across various categories. Simply navigate through the site, filter by your preferences, and find the items you desire.
  3. Add to Cart: Once you’ve found the perfect items, click on the “Add to Cart” button next to each product. Your selected items will be added to your shopping cart, where you can review them before proceeding to checkout.
  4. Review Cart: Take a moment to review the contents of your shopping cart. You can adjust quantities, remove items, or continue shopping if needed.
  5. Proceed to Checkout: When you’re ready to complete your purchase, proceed to checkout. Here, you’ll enter your shipping address and any special instructions for delivery.
  6. Choose Payment Method: Select your preferred payment method from the available options. We offer secure payment gateways to ensure the safety of your transactions.
  7. Review Order: Before finalizing your order, review all the details including items, quantities, shipping address, and payment method. This ensures accuracy and avoids any potential errors.
  8. Place Order: Once you’re satisfied with everything, click on the “Place Order” button to confirm your purchase. You’ll receive a confirmation email shortly after, containing your order details and tracking information.

Congratulations! You’ve successfully created an order on our ecommerce website. Sit back, relax, and await the arrival of your carefully selected items. Thank you for choosing us for your shopping needs.

How Do I Track My Order?

Tracking your order on our ecommerce website is simple and hassle-free. Follow these steps:

  1. Visit Order Tracking Page: Navigate to our website’s Order Tracking page. You can typically find this option in the website’s header menu or footer section.
  2. Enter Order Details: On the Order Tracking page, you’ll be prompted to enter your order number and the email address associated with your purchase. You can find your order number in your order confirmation email or within your order history on our website.
  3. Submit Information: Once you’ve entered the required details, click on the “Track My Order” or similar button to proceed.
  4. View Order Status: After submitting your information, you’ll be directed to a page displaying the current status of your order. This includes information such as order processing, shipping, and estimated delivery date.
  5. Receive Updates: You can check back on the Order Tracking page at any time to receive real-time updates on your order’s progress. Additionally, we’ll send you email notifications at key stages of the delivery process, such as when your order is shipped and when it’s out for delivery.

By following these simple steps, you can easily track your order and stay informed every step of the way. If you encounter any issues or have questions about your order, don’t hesitate to reach out to our customer support team for assistance. We’re here to ensure a smooth and satisfactory shopping experience for you.

What payment methods are accepted by RISCO TECH?

RISCO TECH currently accepts various payment methods, including all types of credit and debit cards, Cash on Delivery (limited to 500 USD, Lebanon only), Whish money, Western Union, OMT, BOB Finance, bank wire transfer, bank cash deposit, and crypto payments.

What are the shipping options provided by RISCO TECH?

RISCO TECH offers reliable shipping options, with products shipped six times per week. Orders within Lebanon are typically delivered within 2-4 working days, with additional 1-3 working days for international customers. Shipping costs are based on location and weight, with options for Express Shipping and Today Shipping for selected items.

How does Today Shipping work?

Today Shipping is available for selected items on the website. Orders placed and paid for before 12 noon are processed and shipped the same day, with a nominal additional fee of $1.00 to $2.00 for Priority shipping.

What should international customers be aware of regarding shipping?

International shipping may involve additional charges such as local duties, taxes, brokerage fees, or other fees imposed by local governments or third parties. These charges are not covered in the initial freight quote and are the sole responsibility of the customer.

What is the return policy for orders from RISCO TECH?

RISCO TECH has implemented a hassle-free return policy. To initiate a return, include the original invoice, warranty, and return/exchange request within 15 days of receiving your delivery. Ensure that all original packaging remains unopened and is in the same condition provided by the manufacturer.

How can I contact customer service for inquiries about payment, shipping, or orders?

If you have any inquiries or apprehensions regarding payment, order receipt, or any other concerns, RISCO TECH’s dedicated customer service team is readily available via email or on their Customer Service page.

Where is RISCO TECH located?

RISCO TECH is located at Versailles Center, Jounieh, Lebanon.

How can I contact RISCO TECH?

You can reach RISCO TECH via email at info@riscotech-lb.com or by phone at 09-641 333 or 70-540 587. Additionally, for 24/7 support, you can call at (+961) 70 540 587.

What are the opening times for RISCO TECH?

RISCO TECH is open from Monday to Saturday, from 10:00 AM till 07:00 PM, excluding national holidays.

Is there 24/7 support available at RISCO TECH?

Yes, RISCO TECH offers 24/7 support. You can reach out for assistance or inquiries at any time by calling (+961) 70 540 587.

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