Returns & Exchange
Transparent conditions designed to protect your purchase and keep the process simple.
General return guidelines
- Submit the request within 15 days of delivery.
- Include the original invoice, warranty card and return or exchange request.
- Keep products unused, unopened, factory-sealed and in original condition.
- Return all accessories, manuals, gifts and packaging supplied by the manufacturer.
Exchange and return conditions
We inspect every request before approval. Products with signs of use, installation, damage, missing parts or altered packaging may be rejected or subject to a restocking charge where permitted.
Items not eligible
- Opened software, licenses and digital or subscription products
- Consumables, hygiene-sensitive goods and specially ordered items
- Products damaged through misuse, improper installation or electrical problems
- Clearance items or products marked final sale
Supplier and manufacturer restrictions
Some products are governed by manufacturer-specific warranty and return rules. Where those rules apply, our team will explain the available repair, replacement or service process.
Refunds
Approved refunds are issued using an available method after inspection. Original delivery charges, customs, transfer fees and non-refundable payment processing charges may be excluded unless the return results from our error or a verified defect.
Start a request
Contact us with your order number, product details and a clear explanation of the issue. Photos or video may help us resolve the request faster.