Frequently Asked Questions
Clear answers about ordering, payment, delivery, returns and support.
How can I place an order at Risco Tech?
- Create or sign in to your account.
- Browse products and add your choices to the cart.
- Review quantities and proceed to checkout.
- Enter your delivery details and choose a payment method.
- Review the order and confirm. We will send your confirmation and prepare the items.
How can I track my order?
Sign in and open My Orders to see the current status, order details and available documents. We also send notifications as your order progresses. For urgent help, contact our team with your order number.
Which payment methods are accepted?
Available methods may include major credit and debit cards, cash on delivery in Lebanon up to USD 500, Whish Money, Western Union, OMT, BOB Finance, bank transfer, cash deposit and supported cryptocurrency payments. The exact available options appear at checkout.
What shipping options are available?
We ship six days per week. Delivery in Lebanon normally takes 1–4 working days. International delivery may require an additional 2–5 working days. Fees depend on the destination and package weight, with express options shown at checkout.
How does same-day delivery work?
Selected products qualify for Today Shipping when the order is placed and paid before 12:00 noon. Eligible orders are processed the same day and may include a small priority fee.
What should international customers know?
Customs duties, taxes, brokerage charges or local fees are not included unless stated at checkout and remain the customer’s responsibility. We recommend checking local import requirements before ordering.
What is the return and exchange policy?
Eligible requests must be submitted within 15 days of delivery. The item must be unused and returned with its original factory-sealed packaging, invoice, warranty card and included accessories. See our Returns & Exchange Policy for full conditions.
Where is Risco Tech located?
Versailles Center, ground floor, Jounieh, Lebanon. You are welcome to visit during business hours for product advice and in-store assistance.
What are your business hours?
Monday to Saturday, 10:00 AM–7:00 PM. We are closed on national holidays, and hours may vary on special occasions.
How can I contact support?
Email info@riscotech-lb.com, call (+961) 9 641 333, or contact our 24/7 WhatsApp line at (+961) 70 540 587.