Privacy Policy

Who operates this website

This website is operated by Risco Tech, Versailles Center, ground floor, Jounieh, Lebanon. Risco Tech operates Risco ERP at riscoerp.com, RiscoTech at riscotech-lb.com and Risco POS at riscopos.com.

Privacy enquiries: info@riscotech-lb.com. Please identify the website concerned and use the subject “Privacy Request”.

Information we collect

Depending on how you use our websites, we may collect:

• Your name, email address, telephone number and company details.
• Account, billing, delivery, order and payment-status information.
• Details provided in demonstration requests, quotations, appointments, support enquiries or job applications.
• Messages, attachments and optional voice recordings that you choose to submit through features that support them.
• Technical information generated through website use, such as IP addresses, browser information, session identifiers and security logs.

Please provide only information relevant to your request. Do not send passwords, wallet PINs or one-time payment codes through our forms, email or WhatsApp.

How we use information

We use relevant information to respond to enquiries, manage accounts, prepare quotations, fulfil orders and services, arrange delivery, provide support and warranty assistance, maintain business records, prevent misuse and meet applicable legal obligations.

Promotional communications are separate from essential order and service messages. You may ask us to stop promotional communications at any time.

Payments

When you select Whish Balance, payment processing is handled through Whish under its own terms and privacy notice. We retain the order and payment records needed to reconcile your purchase, including payment references, amounts and status.

See Whish’s terms and privacy information. Only payment methods offered at checkout apply to your purchase.

Who may receive information

Relevant information may be accessed by authorised staff and service providers supporting hosting, communications, payments, delivery, accounting and technical support, where necessary for their role.

We may also disclose information where required by law or necessary to address fraud, security incidents or legal claims.

External services—including WhatsApp, Google Maps and payment providers—handle information under their own privacy policies.

Cookies and external content

Our websites use cookies and similar technologies for functions such as sessions, account access, shopping carts, language and preferences. You can manage cookies through your browser. Blocking necessary cookies may prevent some features from working.

Some pages load external resources, such as maps, fonts or icon libraries. Their providers may receive technical information, including your IP address and browser details.

Any analytics or advertising features must be described accurately, with appropriate choices where required. A visit to our websites is not, by itself, permission to send promotional communications.

Storage, retention and security

We retain information for the purposes described above and applicable accounting, contractual, warranty and legal requirements. Some records may need to remain after an account-closure or deletion request.

Information is processed in our business systems and through relevant service providers. Depending on the service and provider, processing may take place outside Lebanon. This policy does not represent that all information is stored only in Lebanon. Contact us for information about the storage and retention arrangements relevant to your enquiry or service.

We use reasonable technical and organisational safeguards and restrict access according to operational needs. No online service can guarantee absolute security.

Your requests and choices

You may contact us to ask about your personal information, request access or correction, or request deletion or object to processing where applicable. You may also withdraw permission for promotional communications.

We may need proportionate identity verification before responding. Legal obligations may prevent deletion of some records; where relevant, we will explain the limitation.

Business systems and Google Contacts

This website policy does not replace the separate arrangements governing information processed within a customer’s ERP or POS environment.

Risco ERP’s Google Contacts integration remains covered by its dedicated Google Contacts & CRM Privacy Policy.

Contact and updates

For privacy enquiries, contact info@riscotech-lb.com, using the subject “Privacy Request” and identifying the website concerned.

You can also contact us on +961 9 641 333 or WhatsApp +961 70 540 587. Our business address is Versailles Center, ground floor, Jounieh, Lebanon.

We will publish material updates on the relevant privacy page and revise the “Last updated” date.