Creating an order on our e-commerce website is simple and designed for your convenience. Follow the steps below to place your order quickly and easily:

1. Create an Account
   Start by creating a personal account on our website. This allows you to enjoy a personalized shopping experience and easily track your orders.
2. Browse Products
   Explore our wide range of products across multiple categories. Use filters and search options to find exactly what you’re looking for.
3. Add Items to Cart
   Once you find the products you want, click the Add to Cart button. Your selected items will be saved in your shopping cart.
4. Review Your Cart
   Review your cart contents before checkout. You can update quantities, remove items, or continue shopping if needed.
5. Proceed to Checkout
   When ready, proceed to checkout and enter your shipping address along with any delivery instructions.
6. Select Payment Method
   Choose your preferred payment method from our secure and trusted payment options.
7. Review Your Order
   Carefully review all order details including products, quantities, shipping information, and payment method to ensure accuracy.
8. Place Your Order
   Click the Place Order button to confirm your purchase. A confirmation email with your order details will be sent shortly.

That’s it! Your order has been successfully placed. Sit back and relax while we prepare and deliver your items. Thank you for choosing RISCO TECH.

Tracking your order on our e-commerce website is quick and hassle-free. Follow the steps below to stay updated on your order status:

1. Visit the Order Tracking Page
   Navigate to the Order Tracking page on our website. This option is usually available in the header menu or footer section.
2. Enter Your Order Details
   On the tracking page, enter your order number along with the email address used during checkout. You can find your order number in the confirmation email or in your account’s order history.
3. Submit the Information
   After entering the required details, click on the Track My Order button to continue.
4. View Order Status
   You will be redirected to a page showing the current status of your order, including processing, shipping progress, and the estimated delivery date.
5. Receive Updates
   You can revisit the Order Tracking page at any time for real-time updates. Additionally, email notifications will be sent at key stages, such as when your order is shipped or out for delivery.

If you experience any issues or have questions regarding your order, feel free to contact our customer support team. We’re here to ensure a smooth and reliable shopping experience with RISCO TECH.

RISCO TECH offers multiple secure and convenient payment options to suit your needs. The following payment methods are currently accepted:

• All major credit and debit cards
• Cash on Delivery (available in Lebanon only, up to a maximum of USD 500)
• Whish Money
• Western Union
• OMT
• BOB Finance
• Bank wire transfer
• Bank cash deposit
• Cryptocurrency payments

All payment transactions are processed through secure channels to ensure the safety and confidentiality of your information.

RISCO TECH provides reliable and efficient shipping services to ensure timely delivery of your orders. Our shipping process is designed to offer flexibility and convenience for both local and international customers.

• Products are shipped six times per week.
• Orders within Lebanon are typically delivered within 1–4 working days.
• International orders may require an additional 2–5 working days, depending on the destination and courier.
• Shipping fees are calculated based on delivery location and package weight.
• Express Shipping is available for faster delivery.
• Today Shipping is offered on selected items for same-day delivery.

Shipping options and costs are clearly displayed during checkout, allowing you to choose the most suitable delivery method.

RISCO TECH offers Today Shipping on selected items for customers who need their orders urgently.

• Today Shipping is available on selected products only.
• Orders must be placed and paid for before 12:00 noon to qualify.
• Eligible orders are processed and shipped on the same day.
• A small priority shipping fee ranging from $1.00 to $2.00 applies.

Availability of Today Shipping will be clearly indicated on eligible product pages.

International shipping orders may be subject to additional charges imposed by local authorities or third-party service providers.

• Additional costs may include customs duties, taxes, brokerage fees, or other local charges.
• These fees are not included in the initial shipping quote at checkout.
• All such charges are the sole responsibility of the customer upon delivery.

We recommend checking your local customs regulations in advance to understand any potential fees before placing an international order.

RISCO TECH offers a hassle-free return policy to ensure customer satisfaction. Returns or exchanges can be requested under the following conditions:

• A return or exchange request must be submitted within 15 days of receiving your order.
• The original invoice, warranty card, and return/exchange request must be included.
• Products must be returned in their original condition, with unopened and factory-sealed packaging.
• All items must remain exactly as provided by the manufacturer.

Returns that do not meet these conditions may not be eligible for approval. For full details, please refer to our Returns & Exchange Policy page.

If you have any questions or concerns regarding payments, order confirmation, delivery, or any other matter, our dedicated customer service team is here to help.

You can reach RISCO TECH customer support via:

• Email for detailed inquiries and support requests
• Phone for direct and immediate assistance
• The Customer Service page on our website for additional support options

Our team is committed to providing timely assistance and ensuring a smooth and satisfactory shopping experience.

RISCO TECH is located at Versailles Center, Jounieh, Lebanon.

You are welcome to visit our location for inquiries, product information, or in-store assistance during business hours.

You can contact RISCO TECH through the following channels:

• Email: info@riscotech-lb.com
• Phone (Landline): (+961) 9 641 333
• Mobile & WhatsApp: (+961) 70 540 587

For 24/7 support, you can contact us anytime via WhatsApp using the number above.

RISCO TECH operates during the following business hours:

• Monday to Saturday: 10:00 AM – 7:00 PM
• Closed on national holidays

Please note that business hours may vary on special occasions or public holidays.

Yes, RISCO TECH provides 24/7 customer support to assist you at any time.

For immediate assistance or inquiries, you can contact us via WhatsApp at:

(+961) 70 540 587